🏌️Frequently Asked Questions

1. Where are you located?

We are an Australian-based online store proudly serving golfers across Australia and internationally. 

2. How long does shipping take?

Orders are processed within 1–3 business days.

Estimated delivery times: 

Australia: 7–20 business days

International: 10–25 business days

Delivery times may vary depending on your location and peak periods.

3. Do you provide tracking?

Yes. Once your order is shipped, you’ll receive a confirmation email with a tracking number.

4. What shipping carriers do you use?

We use reliable postal and courier partners operating within Australia and internationally.

5. Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of purchase.
Please email support@birdiesupplyco.store as soon as possible.

6. What if my item arrives damaged or faulty?

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number.

Under Australian Consumer Law, you are entitled to a replacement or refund for major faults.

7. Do you offer returns for change of mind?

Yes. We accept change-of-mind returns within 14 days of delivery. Items must be unused and in original packaging. Return shipping costs apply.

8. How can I contact you?

📧 Email: 
support@birdiesupplyco.store